Return & Cancelation

1.1. Eligibility: You may return products purchased from Hathibrand within 7 days from the date of purchase if you are not entirely satisfied. The item must be unused, in its original packaging, and in the same condition as received.

1.2. Process: To initiate a return, please contact our customer service team within the specified return period. Our team will guide you through the return process, including providing a return authorization and instructions for shipping the item back to us.

1.3. Refund: Upon receiving the returned item and verifying its condition, we will process a refund to your original payment method, excluding any shipping charges, within a reasonable timeframe.

1.4. Exceptions: Certain items, such as personalized or customized products, may not be eligible for return unless there is a defect or error on our part.

2. Cancellation Policy

2.1. Cancellation of Orders: You may cancel an order before it has been processed for shipping. To cancel an order, please contact us immediately with your order details. Once the cancellation request is confirmed, we will refund the full purchase amount to your original payment method.

2.2. Cash on Delivery (COD) Orders: For Cash on Delivery orders, if you wish to cancel after the product has been dispatched, you may be responsible for covering the return shipping and pickup charges.

3. Condition of Returned Items

3.1. Product Condition: Returned items must be unused, unworn, unwashed, and in their original packaging with all tags intact.

3.2. Inspection: We reserve the right to inspect the returned item to determine its eligibility for a refund. Refunds may be denied if the product does not meet the specified return criteria.

4. Return Shipping Costs

4.1. Standard Returns: For returns due to dissatisfaction or change of mind, customers may be responsible for covering return shipping costs unless the return is due to an error on our part or a defective product.

4.2. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We will arrange for the return shipping and cover all associated costs.